FAQ’s

Frequently Asked Question’s

Payment

What payment methods do you accept?

Cash

Bank Transfer

Debit/Credit Card – Visa/Mastercard

Do you require a deposit?

To confirm a booking we will ask for a small deposit. This is refundable up to 10 days before your trip. The deposit amount will depend on the total cost of your booking, ask a member of the team for more information.

When is the remaining balance due?

The balance of your trip will be paid on the day of your trip.

Location

Where are your boats docked?

Our speedboats are docked at Kavos Psarou Port which is 10 minutes from Tsilivi centre.

Our Yachts are docked in Zakynthos Town Main Harbour.

The Black Pearl Yacht is docked at Kavos Psarou Harbour

On some occassions it may be possible to collect you from a different port closer to you, ask a member of our team for more information about this.

Can you pick us up by boat elsewhere?

Yes, we can collect from alternative harbours such as Tsilivi, Alykanas, Mikro Nisi, Agios Nikoloas, Agios Sostis and Zakynthos Town. If the harbour is on the route of the tour you have chosen there is no extra charge, if the boat would travel addiitonal miles to collect you there would be an extra cost. Enquire to confirm price.

Do you provide transport to the location?

Transport is not included in any prices quoted. Taxi’s and private transfer companies all avaialble across the island.In some cases we can arrange this for you on requests. Please ask a member of the team for more information.

Onboard

Can I bring my own food and drink?

Yes, you are welcome to bring onboard any food or drinks.

Can we stop for food on the trip?

Yes, let your captain know if you wish to do so. We can dock the boat for lunch at a taverna by the sea. (time permitting)

What if the weather is bad?

If there is unsafe weather/sea conditions on the day of your trip we will try to rearrange for another day if possible or visit a different area of the island if the sea conditions allow, if this it not possible you would receive a full refund.

Do you have snorkels onboard?

On our private tours (exluding standard cruise and self drive options) we include snorkel masks on the boat. We do not include the mouth piece for hygiene reasons. You are welcome to bring your own snorkelling equipment.

Do you have lifejackets onboard?

Yes, all boats have lifejackets, liferings, first aid and all safety equipment onboard. Ask you captain if you need help locating anything.

Are your trips suitable for children?

Yes our trips are suitable for children, we would suggest booking a larger boat if you have children for more comfort and safety. Young babies are welcome onboard however we advice booking a short trip not a full day as if the baby is unhappy onboard or you are uncomfortable you can easily return whenever you are ready. T

Places we visit

Will I see turtles?

The turtles are easier to spot in the south of the island, they are not on Turtle Island itself but in the shallow waters of the national marine park. Your captain will try to find turtles for you to see however this is never guaranteed 100% as this is nature! There are also regulations to protect the turtles including speed and distance in this area. You may get lucky and encounter turtles anywhere on the island as they travel around the the Ionian Sea, the area of Alykanas has become another favourite spot of theirs.

Often this aspect of the trip can be skipped over if you wish as it can be time consuming and often the area is very busy with small boats.

When is the best time to visit Shipwreck?

This question depends on what you are looking for….If you wish to see shipwreck beach with not so many people the best time would be very early in the morning or late afternoon. However the sun is not fully on the beach at these times.

If you want to see the shipwreck in full sun with the strongest blue reflections the best time is between 10am – 2pm (depending on the time of the season). But please bear in mind this is a very popular area and will be busy at all times during high tourist season.

Can we go on Shipwreck beach?

No, currently Shipwreck beach is restricted for safety reasons. You are able to enter the bay by boat and take pictures from the boat. You are NOT permitted to anchor the boat or get off the boat to swim/enter the beach.

Cancellations

Can i get my deposit refunded?

Cancellations for online bookings Private Cruises/Self Drive

10 days before: Full Refund of ticket price (minus 5€ booking fee)

9 – 1 day before: 25% of ticket price charged

Less than 24 hours before: No Refund

Cancellations for Yacht Bookings

10 days before: Full refund (minus bank transfer/wire charges)

Less than 10 days before: No refund of deposit

What are the terms and conditions?

You will find our full list of terms and conditions for each bookings on the link below

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