Frequently Asked Question’s
Payment
What payment methods do you accept?
Cash
Bank Transfer (only for deposits)
Visa/Mastercard (24% VAT on card payments over 100€).
PayPal (Additonal fees to be paid approx 3%)
Crypto Currencies (ask for more information)
Do you require a deposit?
To confirm a booking we will ask for a small deposit. This is refundable up to 10 days before your trip. The deposit amount will depend on the total cost of your booking, ask a member of the team for more information.
When is the remaining balance due?
The balance of your trip will be paid on the day of your trip. If you are planning to pay some/all by card you will need to have made arrangements to do this in the office prior to your trip.
Location
Where are your boats docked?
Our boats are mainly docked at Kavos Psarou Port which is 10 minutes from Tsilivi centre. On some occassions it may be possible to collect you from a different port, ask a member of our team for more information about this.
Our Yachts are docked in Zakynthos Town Main Harbour.
Do you provide transport to the location?
Transport is not included in any prices quoted, we may be able to offer transfers in some cases. Please ask a member of the team for more information.
Onboard
Can I bring my own food and drink?
Yes, you are welcome to bring onboard any food or drinks.
Can we stop for food on the trip?
Yes, let your captain know if you wish to do so, this is usually only on the full island tour. We can dock the boat for lunch at a taverna by the sea.
What if the weather is bad?
If there is unsafe weather/sea conditions on the day of your trip we will try to rearrange for another day if possible or visit a different area of the island if the sea conditions allow, if this it not possible you would receive a full refund.
Do you have snorkels onboard?
No, since COVID19 regulations we no longer provide snorkels due to health and hygiene. You are welcome to bring your own snorkels etc onboard.
Do you have lifejackets onboard?
Yes, all boats have lifejackets, liferings, first aid and all safety equipment onboard. Ask you captain if you need help locating anything.
Are your trips suitable for children?
Yes our trips are suitable for children, we would suggest booking a larger boat if you have children just for more comfort.
Places we visit
Will I see turtles?
The turtles are mainly in the south of the island, they are not on Turtle Island itself but in the shallow waters of the national marine park. Your captain will try to find turtles for you to see however this is never guaranteed 100% as this is nature! There are also regulations to protect the turtles including speed and distance in this area.
When is the best time to visit Shipwreck?
This question depends what you are looking for….if you want to see shipwreck beach with no so many people the best time is very early in the morning or late afternoon. However the sun is not fully on the beach at these times.
If you want to see the shipwreck in full sun with the strongest blue reflections the best time is between 10am – 2pm (depending on the time of the season).
Can we go on Shipwreck beach?
Yes, in most cases. The sea conditions in the area of shipwreck can often be a little unpredictable. It is common to experience bigger waves, usually the morning is calmer. You will be able to get off the boat as swim as long as the captain feels it is safe for you to do so.
Cancellations
Can i get my deposit refunded?
If you cancel with 10 days of more notice you will receive a full refund.
If you can cancel with less than 10 days notice you will not get a refund.
For yacht tours canceling with less than 10 days notice incurs a charge of 30% of the booking.
What if i can not make it on the day?
If you cancel on the day you will be required to pay 50% of the booking for speedboat tour and 100% of the booking cost for our yacht tours.
What are the terms and conditions?
You will find our full list of terms and conditions for each bookings on the link below
